Frequently Asked Questions

What is your cancellation policy?

What are your Covid safety protocols?

What if my cleaning falls on a statutory holiday/snow day?

Once you’ve made an appointment with us, we have now reserved the appointment time exclusively for you. We kindly ask for as much notice as possible but a minimum of 48 hours. This helps keep our schedules for our employees full. If you cancel less than 24 hours from your appointment time there is an $80 cancellation fee. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.

 

 

 

We understand that during these uncertain times it's always better to be safe than sorry, so in the event that you or someone in the home is feeling unwell or showing symptoms of Covid-19 we will waive this fee and gladly reschedule. We are all in this together!

What about Covid?

Your health and safety is very important to us. We perform a daily health screening with each and every cleaner.

Your cleaner will also have a mask and gloves at while cleaning at your home.

Regular disinfecting of all supplies and equipment is performed prior to entering your home.

We always want to accommodate scheduled cleanings around the statutory holidays. We will work diligently with all clients to reschedule to the next business day but it may have to wait until the next scheduled visit.

Is there an arrival window?

What methods of payment do you accept?

While we do our best to arrive at the scheduled time, we do provide an arrival window of about 30 minutes to allow the cleaners to wrap up at the previous home with the same care and attention that they will give to your home. If they will be any longer than the 30 minutes they will call or text with an updated arrival time.

 

We accept credit card payments or etransfers which can be made to info@samanthascleaning.com