Frequently Asked Questions
Do you provide the cleaning supplies?
Our cleaners bring all supplies including a vacuum and a mop. If you have any specialty products that you want used we are also happy to use them. Please leave them out for the cleaners.
Do you use eco-friendly or green cleaning products?
We use eco-friendly products whenever possible but also carry a variety of other options for those jobs that need a little more than elbow grease!
Will you clean under furniture or appliances?
For the safety of our cleaners we do not move furniture (couches/dressers/appliances) however if you are able to move the items ahead of time we are happy to clean behind/beneath them.
What methods of payment do you accept?
Do I need to be home during the cleaning?
Is there a minimum amount of hours needed to book a cleaning?
Our preference is e-transfer however we can also accept cash or cheque. At this time we are not able to accept credit/debit. Please be advised we do not typically carry change if you prefer cash payment.
We are more than happy to work around you and your family, or in an empty home. If nobody is home we make arrangements for entry and a plan to lock up when we're all done!
We do have a two hour minimum requirement for bookings. This is normally easily reached!