Arrival times:

We do our best to arrive at the scheduled time, but we provide an arrival window of approximately 30 minutes. This allows our cleaners to finish their previous appointment with the same care and attention they’ll give your home. If there’s any delay beyond this window, we will call or text you with an updated arrival time.

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Cancellations:

Once your appointment is booked, the time is reserved exclusively for you. We kindly request at least 48 hours’ notice for cancellations to help keep our staff schedules full. Cancellations made less than 24 hours before the appointment are subject to an $80 cancellation fee. We are happy to reschedule, subject to availability.

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Schedule Changes:

To avoid cancellations, we may adjust the number of cleaners assigned to your appointment based on staffing that day. For example, we may send one cleaner instead of two, or two instead of one. We always aim to maintain the quality and timing of your appointment. If you have specific timing constraints, please let us know so we can accommodate you.

 

Payments:

We’ve made payment options simple and flexible for our clients.

Many of our clients prefer the convenience of our Automatic Payment option or our Pre-Paid Cleaning Plans. Pre-paid clients receive a 5% savings on every clean because it reduces administrative processing on our end, allowing us to pass those savings back to them.

For Automatic Payments, the amount is set at the same rate per visit with no surprises. It is added to the wallet in the Client Hub, and payment is automatically processed after each clean, making everything completely hassle-free.

For all other clients, an invoice is sent by email after each cleaning visit. The invoice includes easy instructions to pay by e-Transfer or credit card (including Apple Pay and other digital wallet options). We do not currently accept cash or cheque.

If preferred, e-Transfer and credit card payments can still be used for each individual visit.

If help is needed setting up the Client Hub or choosing the best option, we’re happy to assist.

 

Parking:

We always aim to use free parking within a reasonable walking distance. If none is available, any necessary parking fees will be added to your invoice.

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Moving Furniture:

For the safety of our cleaners, we do not move heavy furniture (e.g., couches, beds, dressers, ovens). Please move any items you want cleaned underneath or around before your appointment.

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Patios & Decks:

Our service is focused on the interior of your home. We do not clean decks, patios, balconies, garages, and we do not clean exterior windows.

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Do We Clean Everything?

Our cleaners handle most household cleaning tasks. For health and safety reasons, we cannot clean bodily fluids, pet excrement, mold, hazardous chemicals, deceased rodents/vermin, high areas out of reach, or provide junk removal.

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Supplies:

We bring all necessary cleaning products and equipment, including vacuums and mops. If you have specific products you would like used, please leave them out for our team.