Arrival times:

We do our best to arrive at the scheduled time, but we provide an arrival window of approximately 30 minutes. This allows our cleaners to finish their previous appointment with the same care and attention they’ll give your home. If there’s any delay beyond this window, we will call or text you with an updated arrival time.

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Cancellations:

Once your appointment is booked, the time is reserved exclusively for you. We kindly request at least 48 hours’ notice for cancellations to help keep our staff schedules full. Cancellations made less than 24 hours before the appointment are subject to an $80 cancellation fee. We are happy to reschedule, subject to availability.

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Schedule Changes:

To avoid cancellations, we may adjust the number of cleaners assigned to your appointment based on staffing that day. For example, we may send one cleaner instead of two, or two instead of one. We always aim to maintain the quality and timing of your appointment. If you have specific timing constraints, please let us know so we can accommodate you.

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Moving Furniture:

For the safety of our cleaners, we do not move heavy furniture (e.g., couches, beds, dressers, ovens). Please move any items you want cleaned underneath or around before your appointment.

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Patios & Decks:

Our service is focused on the interior of your home. We do not clean decks, patios, balconies, garages, and we do not clean exterior windows.

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Do We Clean Everything?

Our cleaners handle most household cleaning tasks. For health and safety reasons, we cannot clean bodily fluids, pet excrement, mold, hazardous chemicals, deceased rodents/vermin, high areas out of reach, or provide junk removal.

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Supplies:

We bring all necessary cleaning products and equipment, including vacuums and mops. If you have specific products you would like used, please leave them out for our team.