A few things to know..
While we do our best to arrive at the scheduled time, we do provide an arrival window of about 30 minutes to allow the cleaners to wrap up at the previous home with the same care and attention that they will give to your home. If they will be any longer than the 30 minutes they will call/text with an updated arrival time.
Covid-19 & Cancellations:
Once you’ve made an appointment with us we have now reserved to the appointment time exclusively and respectively for you. We kindly ask for as much notice as possible but a minimum of 48 hours. This helps keep our schedules for our employees full. If you cancel less than 24 hours from your appointment time there is an $80 cancellation fee. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability. We understand that during these uncertain times it's always better to be safe than sorry, so in the event that you or someone in the home is feeling unwell or showing symptoms of Covid-19 we will waive this fee. Similarly we may ask to reschedule if we have anyone not well on our team. How to pay: After your cleaning service is completed we will send you an invoice via email with options to pay by credit or etransfer.
Depending on the schedule that day we may have you booked with one or more cleaners. This can change due to staff illness or unforeseen circumstances. We would always rather not cancel on you and still send the one cleaner. Please let us know if you have any timing constraints and we can then reschedule.